FAQs | ethy

Frequently asked questions

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What is ethy's mission​

We're on a mission to make it much easier for you to make sure your spending aligns with your beliefs. We want to engage the mainstream, regardless of demographic or daily routine, and harness our collective power to drive meaningful positive change. Ultimately we're aiming to establish the worlds leading, most trusted platform in the digital sustainability space.

Where does ethy's data come from?​

We conduct detailed primary and secondary research from a wide range of trusted sources. We also reach out directly to businesses to find out how they operate. We strive to keep our data up-to-date and have an ongoing research programme. We aim to partner with many sustainability centred organisations who support our accreditation process. You can read more into how we accredit businesses over here. Or if you'd like to know more feel free to reach out directly.

What are ethyBadges?

ethyBadges are part of ethy's accreditation process for businesses that we feature on Discovery mode. To feature on Discovery, businesses must receive at least one ethyBadge. Each of our ethyBadges embody a particular sustainable/ethical practice which we've derived from the UN Sustainable Development Goals. Our ethyBadges are intended to enable consumers to match their spending with their values in the easiest more straightforward way possible. You can read more about our EthyBadges over here.

How do I change notification settings?

To change which notifications you want/don't want to receive, simply head over to our Settings page and click on 'Push notifications'. From here you can decide which notifications you would like to receive from ethy and which you would rather not be sent. Remember to save your changes once you've updated your preferences.

How do I recommend a business?!

Do you know an amazing sustainable business that you think would make for a worthy feature on ethy? We would love to hear from you! Click on the search bar on the app's Discovery mode to recommend a business or alternatively send us an email over here.

How do I use Discovery mode?

Discovery mode is all about finding businesses that align with your values near you. Simply go to the Discovery page of the app - click on the filters icon at the top - select the consumer category you're after - view accredited businesses on the map that align with this value!

How can I join the ethy team?

We're always on the lookout for individuals who share our passion for consumer empowerment to join our team. We're currently looking for talented brand ambassadors to help improve our app and raise brand awareness.

Missing notification after payment?

Ethy only sends notifications for businesses that we've conducted research on. If the business you have just shopped with is not included in our database you won't receive a notification. Unfortunately, it's simply not possible to include every business, but we're expanding our database all the time. Please reach out if you'd like to see a particular business included!

No businesses near me on Discovery?​

We're aiming to include hundreds (if not thousands!) of sustainable businesses on Ethy and are working on a daily basis to grow. We're attempting to cover as much of the country as we can to provide value to users regardless of their location. . Unfortunately there may not be any sustainable businesses in your area. If you think know of a worthwhile business that deserves to be listed on Ethy, we would love to hear from you.

Open Banking

Is Open Banking safe?​

Open Banking is a highly secure and safe way to share financial data with third parties regulated by the Financial Conduct Authority. Our Open Banking technology is read only and we cannot make any changes to your financial records. You can read more about Open Banking on their website here.

Why connect my bank?​

By connecting your bank, you securely share transaction data with Ethy. We can then see where you shop and send information on how ethical your shops are​. This is all done via a secure process regulated by the Financial Conduct Authority. You can disconnect your bank account at any time via the 'Remove Account' page on the app settings.

How do I disconnect my account?

You can disconnect your bank account(s) at any time. Go to our Settings page and click on the 'Manage Accounts' tab. From here you will see which account(s) you have connected. Simply click on the bin icon next to the account you wish to disconnect.

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